Organisation & Quality
Since 2009, the Innopsys Quality Management System has been certified
Process
Control and rigour
By controlling all stages for the product (from design to full-scale production), Innopsys responds to all its customers' needs.
In our manufacturing plant Innopsys teams carry out tests, assembly and settings for each component making up a scanner.
Our production is based on rigorous traceability. It includes identifying every component, sub-assembly and manufactured machine part as well as recording inspection and setting information.
This monitoring of manufacture is computerised and easily accessible in an Innopsys Intranet database.
At the end of manufacturing, each scanner is validated using 2 types of test:
- stability tests for optical settings across a range of temperatures over 8 h in an oven,
- reliability tests during operation in an endurance cycle lasting 5 days.
Support Clients
A team that listens
Members of Innopsys Customer Support are available, before or after a sale, to answer questions pertaining to the following:
- commercial issues,
- technical issues,
- logistics.
The support team's responsiveness and desire to meet and exceed customer expectations ensure, it can respond to specific and individual projects swiftly.
After a sale, installation, training and support are provided for our products on the our customers' premises by Innopsys and/or our export partner.
Organisation of Customer Support
Customer Support is organised between our partners and our team. Its aim is to offer a high quality support service, anywhere in the world and for all Innopsys products. Your local contact will provide a rapid response to all your commercial and logistical questions, as well as all your technical questions.
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