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Our commitments

Quality

double logoSince 2009, the quality management system of Innopsys has been certified
ISO 9001 and ISO 13485 (Medical Devices).

 

 

quality process

Control and rigor

By controlling all stages for the product (from design to full-scale production), Innopsys responds to all its customers' needs.

In our manufacturing plant, Innopsys teams carry out tests, assembly and settings for each component of its equipment.

Our production is based on rigorous traceability. It includes identifying every component, sub-assembly and manufactured machine part as well as recording inspection and setting information.

Manufacturing is computerized and is easily monitored and accessible in an Innopsys Intranet database.

At the end of manufacturing, equipment is validated using two types of tests:

  • stability tests for optical settings across a range of temperatures over 8 hours in an oven
  • reliability tests during operation in an endurance cycle lasting 5 days

quality support

A team that listens

Members of Innopsys Customer Support are available, before or after a sale, to answer questions pertaining to the following:

  • commercial
  • technical
  • logistics

The support team's responsiveness and desire to meet and exceed customer expectations ensure that it can respond to specific and individual projects swiftly.

After a sale, installation, training and support are provided for our products on our customers' premises by Innopsys and/or our export partners.

Organisation of Customer Support

Customer Support is organised between our partners and our team. Its aim is to offer a high quality support service, anywhere in the world and for all Innopsys products.

Your local contact will provide a rapid response to all your commercial and logistical questions, as well as all your technical questions.

Our scanner and software has been designed to collect data remotely to facilitate and speed-up a remote diagnostic.

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ethique

Since its inception, Innopsys has pursued a responsible approach to the environment. Our premises in Carbonne, France were constructed in 2004 using a High Environmental Quality (HEQ) approach. The building was designed in accordance with bio-climatic principles (sunshine exposure control), using non-polluting, low-energy-cost materials (wood, gas heating, bio-friendly paint and natural insulation).

HEAD OFFICE

Parc d'activités Activestre
31390 Carbonne - FRANCE

CONTACT

Phone +33 561 971 974
Fax +33 561 971 975