Innopsys is proud to provide technical customer support for its instruments by being on hand for its customers. Our experts are available to assist you with any technical questions, preventive maintenance, or one-off maintenance. Our high-quality products are supported by reliable and experienced professionals worldwide. With a high satisfaction rate, Innopsys provides technical support to its customers for both product lines: the InnoQuant fluorescence slide scanner and the InnoScan microarray scanners.
Our customer Support Commitments
- Fast and efficient customer support team
- Email and phone support, reply to customers within 48 hours
- Scanners and software have been designed to collect data remotely to facilitate and speed-up issue diagnostic
WE FOCUS ON OUR CUSTOMER’S NEEDS
Innovative technology
High-quality products
Reliable after-sales services
Our technical Support Team
Innopsys has a full team of 4 experts to diagnose the issues and help customers :
- Remote control of computer and scanner over the Internet to decrease resolution delay (Team Viewer, GoToMyPC, …)
- Installation and training can be done remotely all over the world
- Preventive maintenance on customer site (Europe/USA)
Our customer technical Support Skills
- More than hundred instrument supported in a year with less than 5 days turnaround time
- Remote control diagnostic with data analysis
- Real wear intervention
- Custom support for customer convenience
- A multitalented team: Mechanical engineering, Physics, Optics, Biology, Biochemistry, Software, Electronics and Computer Science
Statisfaction Rate
92%
